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Agentforce, Salesforce, CRM

Migrating Default Agentforce Agents

Salesforce’s new Agentforce Employee Agent (AEA) framework is replacing the old default Agentforce framework. In this post, we break down what’s changing, who’s affected, and how to manually rebuild your default agent so it doesn’t break when the legacy framework is retired.

Agentforce, CRM, Salesforce, Integration

Agentforce for CRM

Salesforce’s Agentforce isn’t just about customer-facing experiences. In this post, we explore how internal AI agents can reduce CRM busywork by summarizing records, querying data, handling activity timelines, and even drafting emails—so your team can focus on outcomes, not clicks.